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Expertise cycle - an advanced method for sharing expertise

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Abstract:

Sharing expertise is a growing field of interest because of the increased amount of available information, turnover of experts and globalization of companies. Sharing expertise is a difficult task; therefore, experts often lack motivation, skills and time to document their expertise. The developed expertise cycle is a framework where knowledge stewards build personal trusted relationships with experts. Knowledge stewards interview the experts, construct the knowledge and document it, making it available for knowledge seekers. The expertise cycle is tested in two cases where the expertise is distributed to different individuals and business units. In both cases the usage of the expertise cycle was expanded. As a conclusion, the usage of the expertise cycle and described best practices are recommended. Instead of providing more information we should concentrate on providing better quality of information - and the expertise cycle is a valuable method to achieve this goal.

Keywords: Experts; Knowledge Management; Tacit Knowledge

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/14691930210448332

Publication date: October 30, 2002

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