Clinical Governance: An International Journal

Acute medical assessment/admission units: clinical performance indicators
pp. 222-232(11)
Authors: Thomas, Peter; Makinde, K.; Watkins, A.; Gupta, A.

Intrapartum fetal monitoring and the spectre of litigation: A qualitative study of midwives' views
pp. 233-243(11)
Authors: Hindley, Carol; Thomson, Ann M.

Improving safety in intravesical therapy for high-risk superficial bladder cancer
pp. 244-248(5)
Authors: Rajjayabun, Paul H.; Gould, Jenny; Peterson, Claire; Pickford, Debbie; Cooke, Peter W.; Waymont, Brian

The cataract service satisfaction tool: Development and validation of a new tool to assess patient satisfaction with cataract services
pp. 249-259(11)
Authors: Karthikeyan, Mallika; Dahlmann-Noor, Annegret H.; Gupta, Nitin; Vivian, Anthony J.

Clinicians' and managers' responses to patients' complaints: A survey in hospitals of the Milan area
pp. 260-266(7)
Author: Natangelo, Roberto

Implementing NICE guidelines: the difficulties
pp. 267-269(3)
Authors: Basu, Abhijit; Bellis, Amanda

Visionary or hallucinatory workplace opportunities
pp. 270-276(7)
Author: Birnbaum, David

Complaints in primary care arising from bereavement
pp. 296-304(9)
Authors: Cowan, Jane; Wilson, Julie