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Publisher: Emerald Group Publishing Limited

Volume 31, Number 3, 2003
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Digital reference: training and assessment for service improvement
pp. 227-236(10)
Authors: Kawakami, Alice; Swartz, Pauline

Information literacy across the wired university
pp. 237-247(11)
Authors: Bloom, Beth; Deyrup, Marta

Electronic maps: sources and techniques
pp. 248-256(9)
Author: Weessies, Kathleen

Managing the reference desk online
pp. 257-263(7)
Author: Sennema, Greg

The focus group method in libraries: issues relating to process and data analysis
pp. 272-284(13)
Authors: Seggern, Marilyn Von; Young, Nancy J.

Rich man, poor man: resources on globalization
pp. 285-295(11)
Authors: Hammond, Carol; Grosse, Robert

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