Reference Services Review

Information literacy, a worldwide priority for the twenty-first century
pp. 209-210(2)
Author: Rockman, Ilene F.

Utilizing Blackboard to provide library instruction: uploading MS Word handouts with links to course specific resources
pp. 211-218(8)
Authors: Lenholt, Rob; Costello, Barbara; Stryker, Judson

Back to basics: the role of reading in preparing young people for the information society
pp. 219-226(8)
Author: Eyre, Gayner

Digital reference: training and assessment for service improvement
pp. 227-236(10)
Authors: Kawakami, Alice; Swartz, Pauline

Information literacy across the wired university
pp. 237-247(11)
Authors: Bloom, Beth; Deyrup, Marta

Electronic maps: sources and techniques
pp. 248-256(9)
Author: Weessies, Kathleen

Managing the reference desk online
pp. 257-263(7)
Author: Sennema, Greg

Limited English proficient users and the need for improved reference services
pp. 264-271(8)
Author: Pyati, Ajit

The focus group method in libraries: issues relating to process and data analysis
pp. 272-284(13)
Authors: Seggern, Marilyn Von; Young, Nancy J.

Rich man, poor man: resources on globalization
pp. 285-295(11)
Authors: Hammond, Carol; Grosse, Robert