Reference Services Review

Visionary pragmatism in an e-library environment
pp. 169-170(2)
Author: Rockman, Ilene F

Developing a model to provide digital reference services
pp. 172-189(18)
Authors: Stemper, James A; Butler, John T

An analytical survey of chat reference services
pp. 189-204(16)
Author: Francoeur, Stephen

Live virtual reference: more work and more opportunity
pp. 204-210(7)
Author: Patterson, Rory

Digital reference: a case study of question types in an academic library
pp. 210-219(10)
Authors: Diamond, Wendy; Pease, Barbara

Teaching an online information literacy course
pp. 219-229(11)
Author: Manuel, Kate

The new black bag: PDAs, health care and library services
pp. 229-238(10)
Authors: Shipman, Jean P; Morton, Andrew C

Locally developed Web-enabled databases: new roles and opportunities for libraries
pp. 238-253(16)
Authors: Adalian, Paul T; Swanson, Judy

The impact of an automated storage and retrieval system on public services
pp. 253-261(9)
Authors: Shirato, Linda; Cogan, Sarah; Yee, Sandra