Identifying key knowledge area in the professional services industry: a case study

Authors: Carrión, Gabriel Cepeda; González, José Luis Galán; Leal, Antonio

Source: Journal of Knowledge Management, Volume 8, Number 6, 2004 , pp. 131-150(20)

Publisher: Emerald Group Publishing Limited

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Abstract:

The purpose of this exploratory case study is to determine how an enterprise can identify and measure a key resource capability (critical knowledge area) to enhance competitive advantage, in the context of the emerging field of knowledge management. On the basis of the literature on resource capabilities and strategic management, the term critical knowledge area has been formulated as a label for a key resource capability.

Keywords: Competitive advantage; Knowledge management; Resource management

Document Type: Research article

DOI: http://dx.doi.org/10.1108/13673270410567684

Publication date: 2004-12-01