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A framework to create key performance indicators for knowledge management solutions

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Knowledge management (KM) is popular within the engineering industry. With increasing investment in KM projects, companies are looking for ways to justify their effort. This research develops a framework to assess the contribution of KM solutions within a business against its corporate objectives. The framework uses a set of key performance indicators (KPIs) as lead indicators. The lead indicators are developed in line with the lag indicators at the strategic level. A number of templates is developed to implement the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively.

Keywords: Knowledge Management; Performance Measurement

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/13673270310477289

Publication date: May 7, 2003

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