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A tale of two knowledge-sharing systems

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Abstract:

Two knowledge-sharing systems were deployed on the same platform within the same organization. One was more successful than the other. Interviews with users showed several factors related to work flow, collaboration practices, and the nature of the documents being shared that affected success. This paper describes the systems and then explores why they were used so differently.

Keywords: Case studies; Information; Management; Mergers and acquisitions

Document Type: Research Article

DOI: https://doi.org/10.1108/13673270210434395

Publication date: 2002-08-01

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