Knowledge management in public administration
Knowledge management (KM) plays important roles in public administration (PA). Each role serves specific constituencies and purposes and is implemented differently. Jointly, they build society's intellectual capital (IC) to improve the effectiveness of public and private decision making
and situation handling. Four public administration KM areas are considered: enhance decision making within public services; aid the public to participate effectively in public decision making; build competitive societal IC capabilities; and develop a knowledge-competitive work force. Numerous
KM approaches are adopted to serve these purposes. Most efforts address specific needs. Only few pursue broad, deliberate, and systematic KM. Examples of these approaches and perspectives are discussed. The premise for KM is that, among many factors, effective and intelligent behavior depends
on having appropriate understanding in addition to being informed.