What makes a good investigative interviewer of children?: A comparison of police officers' and experts' perceptions

Purpose ‐ The purpose of this paper is to examine police officers' perceptions about their role in interviewing children, and to compare these perceptions with those of child eyewitness memory experts. Design/methodology/approach ‐ A diverse sample of 23 police officers (from three states of Australia) individually participated in in-depth interviews where they were asked to define what makes a good interviewer in the area of child abuse investigation. Findings ‐ Irrespective of the background of the officers, the important role of interviewers' personal attributes was emphasised (e.g. having a relaxed, empathetic, warm nature). Such personal attributes were more prominent in the participants' descriptions than knowledge of legislation and children's development, prior job experience, and interviewing techniques. Research limitations/implications ‐ The paper shows that while child eyewitness memory experts acknowledge the importance of establishing a bond of mutual trust between the interviewer and the child, the importance of utilising an open-ended questioning style for enhancing rapport, and for eliciting a detailed and accurate account of abuse cannot be overstated. The possible reasons for the police officers' emphasis on personal qualities are discussed. Originality/value ‐ This paper has revealed that limitations in the competency of police officers in interviewing children is not merely a problem of "doing" (i.e. learning to ask open-ended questions), but may also reflect ingrained attitudinal and organisational barriers.