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Home / International Journal of Quality Science, Volume 3, Number 4

International Journal of Quality Science is now published as International Journal of Quality & Reliability Management.

Publisher: Emerald Group Publishing Limited

Volume 3, Number 4, 1998

An empirical investigation into methods affecting the quality of new product innovations
pp. 302-319(18)
Authors: Kessler, Eric H; Chakrabarti, Alok K

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Application of data envelop analysis in benchmarking
pp. 320-327(8)
Authors: Madu, Christian N; Kuei, Chu-Hua

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Strategic approaches, organizational design and quality management: Integration in a fit and contingency model
pp. 328-347(20)
Authors: Moreno-Luzón, M.D.; Peris, F.J.

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An empirical assessment of quality: research considerations
pp. 348-355(8)
Author: Madu, Christian N

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Comparing tools for service quality evaluation
pp. 356-367(12)
Authors: Franceschini, Fiorenzo; Cignetti, Marco; Caldara, Mara

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QUALITY CORNER: Internal assessment methodologies: the ubiquity and usefulness of the Baldrige criteria
pp. 368-375(8)
Author: Reames, J Michael

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