Supporting the e-business readiness of small and medium-sized enterprises: approaches and metrics

Authors: Jutla, Dawn; Bodorik, Peter; Dhaliwal, Jasbir

Source: Internet Research: Electronic Networking Applications and Policy, Volume 12, Number 2, 2002 , pp. 139-164(26)

Publisher: Emerald Group Publishing Limited

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Abstract:

Government initiatives are continuously being designed to create stable and supportive environments for developing new industries. Presents a conceptual model for use by governments in creating and sustaining an appropriate climate that facilitates the national adoption of e-business. It focuses specifically on the needs of small and medium-sized enterprises (SMEs). Also suggests six categories of e-business readiness metrics and measures to be used for assessing how a country is performing in terms of providing a positive e-business readiness climate. Examples of innovative initiatives are provided from Canada, The Netherlands, Norway, and Singapore. Concludes that a balance among attention to infrastructure components has not yet been achieved in these countries.

Keywords: Business development; Central government; Infrastructure; Internet; Small-to-medium sized enterprises

Document Type: Research article

DOI: 10.1108/10662240210422512

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