Abstract:

Under the Americans with Disabilities Act (ADA), companies must provide customers with disabilities access to their "physical" stores. With the advent of the pure Web store, some wonder if the ADA will extend into "cyberspace". So, are companies ready? This study assesses Web sites to determine their readiness. Results reveal that only 9 percent of the sites have accessible home pages.

Keywords: Electronic Commerce; Disabled People; Worldwide Web; United States of America

Document Type: Research article

DOI: 10.1108/09593840410522198