@article {Maclaran:1999:1355-2554:35,
	author = "Maclaran, Pauline and McGowan, Pauric",
	title = "Managing service quality for competitive advantage in small engineering firms",
	journal = "International Journal of Entrepreneurial Behaviour and Research",
	volume = "5",
	number = "2",
	year = "1999",
	pages = "35-47",
	url = "http://www.ingentaconnect.com/content/mcb/160/1999/00000005/00000002/art00001",
	doi = "doi:10.1108/13552559910274480"
}

@article {Mazzarol:1999:1355-2554:48,
	author = "Mazzarol, Tim and Volery, Thierry and Doss, Noelle and Thein, Vicki",
	title = "Factors influencing small business start-ups: A comparison with previous research",
	journal = "International Journal of Entrepreneurial Behaviour and Research",
	volume = "5",
	number = "2",
	year = "1999",
	pages = "48-63",
	url = "http://www.ingentaconnect.com/content/mcb/160/1999/00000005/00000002/art00002"
}