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Publisher: Emerald Group Publishing Limited

Volume 18, Number 6, 2012

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Innovation: case study among wood, energy and medical firms
pp. 898-918(21)
Authors: Madrigal-Sánchez, Johanna; Quesada-Pineda, Henry

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An MDA-based framework for collaborative business process modelling
pp. 919-948(30)
Authors: Bouchbout, Khoutir; Akoka, Jacky; Alimazighi, Zaia

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Service recovery: a method for assessing performance
pp. 949-963(15)
Authors: Battaglia, Daniel; Borchardt, Miriam; Sellitto, Miguel Afonso; Pereira, Giancarlo Medeiros

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Aspect-oriented business process modeling: analyzing open issues
pp. 964-991(28)
Authors: Santos, Fabiana Jack Nogueira; Cappelli, Claudia; Santoro, Flávia Maria; Leite, Julio Cesar Sampaio do Prado; Batista, Thaís Vasconcelos

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Case study analysis of Six Sigma implementation in service organisations
pp. 992-1019(28)
Authors: Chakraborty, Ayon; Tan, Kay Chuan

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Improving ITIL compliance using change management practices: a finance sector case study
pp. 1020-1035(16)
Authors: Yamakawa, Peter; Noriega, Claudio Obregón; Linares, Alfredo Novoa; Ramírez, Willy Vega

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Integrating a data quality perspective into business process management
pp. 1036-1067(32)
Authors: Ofner, Martin H.; Otto, Boris; Österle, Hubert

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