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Publisher: Emerald Group Publishing Limited

Volume 17, Number 6, 2011

A challenging success: a process audit perspective on change
pp. 876-897(22)
Authors: Parkes, Alison; Davern, Michael

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Consumer's expectations from mobile CRM services: a banking context
pp. 898-918(21)
Authors: Sangle, Purnima S.; Awasthi, Preety

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Examining ERP implementation success from a project environment perspective
pp. 919-939(21)
Authors: Dezdar, Shahin; Ainin, Sulaiman

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The business drivers behind ECM initiatives: a process perspective
pp. 965-985(21)
Authors: Brocke, Jan vom; Simons, Alexander; Herbst, Andrea; Derungs, René; Novotny, Stefan

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Performance of organisations treating lean as an ideology
pp. 986-1011(26)
Author: Bhasin, Sanjay

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Process performance indicators in redesigning the patient care process
pp. 1012-1038(27)
Authors: Gospodarevskaya, Elena; Churilov, Leonid

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