A framework for the impact of IT on organizational performance

Authors: Jacks, Tim; Palvia, Prashant; Schilhavy, Richard; Wang, Lei

Source: Business Process Management Journal, Volume 17, Number 5, 2011 , pp. 846-870(25)

Publisher: Emerald Group Publishing Limited

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Abstract:

Purpose ‐ Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more coherent understanding of the firm-level impacts of IT, and how those firm-level impacts can be measured. The purpose of this study is to investigate the multitude of organization-level studies of the impact of IT. Design/methodology/approach ‐ Meta-analysis of IS literature from 2001-2009. Findings ‐ The findings are synthesized into an overarching framework of the impact of IT at the organization level. The framework categorizes measures of the impact of IT into productivity, profitability, and intangible benefits, while the antecedents of IT impact are categorized into IT resources, IT capabilities, IT/business alignment and external factors. Originality/value ‐ The research framework proposed provides a comprehensive snapshot of IS studies on organizational performance.
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