Business Process Management Journal

Assessing the implementation and effectiveness of process management initiatives at technologically consistent firms
pp. 6-20(15)
Authors: Small, Michael H.; Yasin, Mahmoud M.; Alavi, Jafar

Modular product architecture for productivity enhancement
pp. 21-41(21)
Author: Shamsuzzoha, A.H.M.

Business process re-engineering in healthcare management: a case study
pp. 42-66(25)
Authors: Bertolini, Massimo; Bevilacqua, M.; Ciarapica, F.E.; Giacchetta, G.

SERVQUAL in Malaysian universities: perspectives of international students
pp. 67-81(15)
Authors: Shekarchizadeh, Ahmadreza; Rasli, Amran; Hon-Tat, Huam

Customer knowledge management and the strategies of social software
pp. 82-106(25)
Author: Zhang, Zuopeng (Justin)

Advanced planning and scheduling with collaboration processes in agile supply and demand networks
pp. 107-126(20)
Authors: Kristianto, Yohanes; Ajmal, Mian M.; Helo, Petri

Identification of appropriate responsibilities and positions for business process management success: Seeking a valid and reliable framework
pp. 127-146(20)
Authors: Antonucci, Yvonne Lederer; Goeke, Richard J.

A fuzzy multi-objective balanced scorecard approach for selecting an optimal electronic business process management best practice (e-BPMBP)
pp. 147-178(32)
Authors: Zandi, Faramak; Tavana, Madjid