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Publisher: Emerald Group Publishing Limited

Volume 17, Number 1, 2011

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Modular product architecture for productivity enhancement
pp. 21-41(21)
Author: Shamsuzzoha, A.H.M.

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Business process re-engineering in healthcare management: a case study
pp. 42-66(25)
Authors: Bertolini, Massimo; Bevilacqua, M.; Ciarapica, F.E.; Giacchetta, G.

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SERVQUAL in Malaysian universities: perspectives of international students
pp. 67-81(15)
Authors: Shekarchizadeh, Ahmadreza; Rasli, Amran; Hon-Tat, Huam

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Customer knowledge management and the strategies of social software
pp. 82-106(25)
Author: Zhang, Zuopeng (Justin)

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Advanced planning and scheduling with collaboration processes in agile supply and demand networks
pp. 107-126(20)
Authors: Kristianto, Yohanes; Ajmal, Mian M.; Helo, Petri

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