@article {Sharma:2009:1463-7154:149,
author = "Sharma, Ajay and Loh, Patricia",
title = "Emerging trends in sourcing of business services",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
publication date ="2009-04-17T00:00:00",
pages = "149-165",
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@article {Neubauer:2009:1463-7154:166,
author = "Neubauer, Thomas",
title = "An empirical study about the status of business process management",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
publication date ="2009-04-17T00:00:00",
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@article {Al-Hudhaif:2009:1463-7154:184,
author = "Al-Hudhaif, Sulaiman A.",
title = "Process redesign: reengineering core process at computer department a case of SWCC",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
publication date ="2009-04-17T00:00:00",
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@article {Climent:2009:1463-7154:201,
author = "Climent, Cristina and Mula, Josefa and Hernández, Jorge E.",
title = "Improving the business processes of a bank",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
publication date ="2009-04-17T00:00:00",
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@article {Wu:2009:1463-7154:225,
author = "Wu, Lifang and Park, Daewoo",
title = "Dynamic outsourcing through process modularization",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
publication date ="2009-04-17T00:00:00",
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@article {Chatzoglou:2009:1463-7154:245,
author = "Chatzoglou, Prodromos D. and Vraimaki, Eftichia",
title = "Knowledge-sharing behaviour of bank employees in Greece",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
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publication date ="2009-04-17T00:00:00",
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@article {Phusavat:2009:1463-7154:267,
author = "Phusavat, Kongkiti and Kanchana, Rapee and Lin, Binshan",
title = "Information requirements for managerial decisions in manufacturing",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
publication date ="2009-04-17T00:00:00",
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@article {Osarenkhoe:2009:1463-7154:286,
author = "Osarenkhoe, Aihie",
title = "An integrated framework for understanding the driving forces behind non-sequential process of internationalisation among firms",
journal = "Business Process Management Journal",
volume = "15",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-7154",
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