Business Process Management Journal

Mobile customer relationship management: an exploratory analysis of Italian applications
pp. 755-770(16)
Authors: Valsecchi, Marta; Renga, Filippo Maria; Rangone, Andrea

Mobile customer relationship management: underlying issues and challenges
pp. 771-787(17)
Authors: Sinisalo, Jaakko; Salo, Jari; Karjaluoto, Heikki; Leppäniemi, Matti

Internet vs mobile banking: comparing customer value perceptions
pp. 788-797(10)
Author: Laukkanen, Tommi

Contextual perceived value?: Investigating the role of contextual marketing for customer relationship management in a mobile commerce context
pp. 798-814(17)
Authors: Lee, ThaeMin; Jun, JongKun

SMS advertising, permission and the consumer: a study
pp. 815-829(15)
Authors: Bamba, Fatim; Barnes, Stuart J.

Mobilizing customer relationship management: A journey from strategy to system design
pp. 830-852(23)
Authors: Schierholz, Ragnar; Kolbe, Lutz M.; Brenner, Walter

Mobile technology in field customer service: Big improvements with small changes
pp. 853-865(13)
Authors: Rossi, Matti; Tuunainen, Virpi Kristiina; Pesonen, Marju

The role and impact of business process management in enterprise systems implementation
pp. 866-874(9)
Author: Al-Mudimigh, Abdullah S.