Business Process Management Journal

Standardization through process documentation
pp. 135-148(14)
Author: Ungan, Mustafa C.

Towards e-government: a survey of problems in organisational processes
pp. 149-161(13)
Authors: Sundberg, Hakan P.; Sandberg, Karl W.

Relationships and online consumer communities
pp. 162-177(16)
Authors: Farquhar, Jillian; Rowley, Jennifer

Relationships and online consumer communities
pp. 162-177(16)
Authors: Farquhar, Jillian; Rowley, Jennifer

An empirical test of the link between web site quality and forward enterprise integration with web consumers
pp. 178-190(13)
Author: Aladwani, Adel M.

Improving shared service implementation: adopting lessons from the BPR movement
pp. 191-205(15)
Author: Ulbrich, Frank

Strategic alliance of small firms in knowledge industries: A management consulting perspective
pp. 206-233(28)
Authors: Chung, Q.B.; Luo, Wenhong; Wagner, William P.

Six sigma for service processes
pp. 234-248(15)
Author: Antony, Jiju

Potential pitfalls of process modeling: part A
pp. 249-254(6)
Author: Rosemann, Michael