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Structural metrics for goal based business process design and evaluation

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Abstract:

Purpose – The paper aims to provide business process designers a formal yet user friendly technique to evaluate the implications of a process design on process performance even before its implementation. Design/methodology/approach – Based on practical experience, the paper has built on past research to hypothesize structural metrics for business processes that help assess the influence of process design on organizational goals. Findings – This paper suggests a list of structural metrics that can be used to approximate common performance goals (i.e. soft goals) at the stage of process design. Distinct views for process depiction are discussed to explain how each metric can be calculated and what kind of performance goals it can approximate. Research limitations/implications – The paper has assumed an intuitive relationship between process structure and process performance which has to be validated empirically. There is scope for developing formal methods to translate changes in structural metrics to monetary value for business and also to refine the structural metrics further if required. Practical implications – The suggested list of structural metrics and the corresponding process views can be used to compare process design alternatives to select a process design better aligned to organization goals. Originality/value – A list of structural metrics based on practical experience can be easily applied by business process designers to create a formal yet user friendly approach for process design evaluation.

Keywords: Business process re-engineering; Process analysis; Process design

Document Type: Research Article

Publication date: January 1, 2005

mcb/157/2005/00000011/00000006/art00005
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