Business Process Management Journal

ISSN 1463-7154

Volume 10, Number 4, 2004

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Enterprise resource planning: An integrative review
pp. 359-386(28)
Authors: Shehab, E.M.; Sharp, M.W.; Supramaniam, L.; Spedding, T.A.

Key success factors in implementation of process-based management: A UK housing association experience
pp. 387-399(13)
Authors: Balzarova, Michaela A.; Bamber, Christopher J.; McCambridge, Sharon; Sharp, John M.

The rebirth of re-engineering: X-engineering
pp. 415-429(15)
Authors: Attaran, Mohsen; Attaran, Sharmin

A coordination analysis of the creative design process
pp. 430-444(15)
Authors: Simatupang, Togar M.; Sandroto, Indah Victoria; Lubis, S.B. Hari

Business analysis metrics for business process redesign
pp. 445-480(36)
Authors: Valiris, George; Glykas, Michalis

A simulation approach to restructuring call centers
pp. 481-494(14)
Authors: Lam, Kokin; Lau, R.S.M.

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