Skip to main content

Publisher: Emerald Group Publishing Limited

Volume 9, Number 5, 2003
Special issue: Electronic customer relationship management

Favourites:
ADD
Favourites:
ADD
Favourites:
ADD

CRM and customer-centric knowledge management: an empirical research
pp. 617-634(18)
Authors: Stefanou, Constantinos J; Sarmaniotis, Christos; Stafyla, Amalia

Favourites:
ADD

The impact of product category on customer dissatisfaction in cyberspace
pp. 635-651(17)
Authors: Cho, Yooncheong; Im, Il; Fjermestad, Jerry; Hiltz, Starr Roxanne

Favourites:
ADD

A framework of dynamic CRM: linking marketing with information strategy
pp. 652-671(20)
Authors: Park, Chung-Hoon; Kim, Young-Gul

Favourites:
ADD

Understanding customer relationship management (CRM): People, process and technology
pp. 672-688(17)
Authors: Chen, Injazz J; Popovich, Karen

Favourites:
ADD

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more