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Publisher: Emerald Group Publishing Limited

Volume 9, Number 5, 2003
Special issue: Electronic customer relationship management

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CRM and customer-centric knowledge management: an empirical research
pp. 617-634(18)
Authors: Stefanou, Constantinos J; Sarmaniotis, Christos; Stafyla, Amalia

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The impact of product category on customer dissatisfaction in cyberspace
pp. 635-651(17)
Authors: Cho, Yooncheong; Im, Il; Fjermestad, Jerry; Hiltz, Starr Roxanne

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A framework of dynamic CRM: linking marketing with information strategy
pp. 652-671(20)
Authors: Park, Chung-Hoon; Kim, Young-Gul

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Understanding customer relationship management (CRM): People, process and technology
pp. 672-688(17)
Authors: Chen, Injazz J; Popovich, Karen

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