Modelling information and communication technology in business: A case study in electronic data interchange (EDI)

Authors: Jackson M.; Sloane A.

Source: Business Process Management Journal, Volume 9, Number 1, 2003 , pp. 81-113(33)

Publisher: Emerald Group Publishing Limited

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Abstract:

This paper aims to provide a review of information and communication technology (ICT) models and frameworks in the implementation of one communication technique namely electronic data interchange (EDI). The main body of this paper describes and explains the usage of these tools and any specific industries in which they are applied. The tools are then individually analysed and then compared for similarities, dissimilarities, and their associated attributes. The methodology used divides the models into two categories, electronic data interchange specific and more generic. A set of integrated questions based on conceptual, research, and practical issues are then applied. These answers are rated, using a Likert type scale system, and then compared. This analysis informs the construction of a generic model for inter-organisational analysis, and conclusions concerning approaches are discussed. The analysis also forms the basis for the model selection process in specific scenarios.

Keywords: Information Technology; Communications Technology; Modelling; Business Administration; Electronic Data Interchange; Electronic Commerce

Document Type: Research article

DOI: http://dx.doi.org/10.1108/14637150310461422

Publication date: 2003-03-12