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Publisher: Emerald Group Publishing Limited

Volume 7, Number 2, 2001

A BPR case study at Honeywell
pp. 85-99(15)
Authors: Paper, David J.; Rodger, James A.; Pendharkar, Parag C.

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Applying a standard performance model to a university setting
pp. 100-112(13)
Authors: Martz, Ben; McKenna, Jack; Siegall, Marc

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Integrating business processes for global alignment and supply chain management
pp. 113-130(18)
Authors: McAdam, Rodney; McCormack, Daniel

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Re-engineering revisited: a simulation approach
pp. 131-138(8)
Author: Aksu, A. Akin

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Rationalizing the customer service process
pp. 139-156(18)
Authors: Kim, Hee-Woong; Kim, Young-Gul

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