@article {Belmiro:2000:1463-7154:286,
author = "Belmiro, T.R. and Gardiner, P.D. and Simmons, J.E.L. and Santos, F.C.A. and Rentes, A.F.",
title = "Corporate communications within a BPR context",
journal = "Business Process Management Journal",
volume = "6",
number = "4",
year = "2000",
itemtype = "article",
issn = "1463-7154",
publication date ="2000-04-01T00:00:00",
pages = "286-303",
url = "https://www.ingentaconnect.com/content/mcb/157/2000/00000006/00000004/art00001"
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@article {Murray:2000:1463-7154:304,
author = "Murray, Mary Ann and Priesmeyer, H Richard and Sharp, Lawrence F and Jensen, Rhonda and Jensen, Gwenneth",
title = "Nonlinearity as a tool for business process reengineering",
journal = "Business Process Management Journal",
volume = "6",
number = "4",
year = "2000",
itemtype = "article",
issn = "1463-7154",
publication date ="2000-04-01T00:00:00",
pages = "304-313",
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@article {Woon:2000:1463-7154:314,
author = "Woon, Kin Chung",
title = "Assessment of TQM implementation",
journal = "Business Process Management Journal",
volume = "6",
number = "4",
year = "2000",
itemtype = "article",
issn = "1463-7154",
publication date ="2000-04-01T00:00:00",
pages = "314-330",
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@article {Ngamkroeckjoti:2000:1463-7154:331,
author = "Ngamkroeckjoti, Chittipa and Johri, Lalit M",
title = "Management of environmental scanning processes in large companies in Thailand",
journal = "Business Process Management Journal",
volume = "6",
number = "4",
year = "2000",
itemtype = "article",
issn = "1463-7154",
publication date ="2000-04-01T00:00:00",
pages = "331-341",
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@article {Claver:2000:1463-7154:342,
author = "Claver, Enrique and Llopis, José L Gascó, Juan and López, Enrique A",
title = "Analysis of a cultural change in a Spanish telecommunications firm",
journal = "Business Process Management Journal",
volume = "6",
number = "4",
year = "2000",
itemtype = "article",
issn = "1463-7154",
publication date ="2000-04-01T00:00:00",
pages = "342-358",
url = "https://www.ingentaconnect.com/content/mcb/157/2000/00000006/00000004/art00005"
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