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Publisher: Emerald Group Publishing Limited

Volume 5, Number 4, 1999

Process improvement in a utility company
pp. 297-310(14)
Authors: Hayes, Tracy M; Helms, Marilyn M

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Implementing reengineering using information technology
pp. 311-324(14)
Authors: Chan, Peng S; Land, Carl

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Human resource management aspects of business process reengineering: a survey
pp. 325-344(20)
Authors: Zucchi, Fabio; Edwards, John S

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Business process re-engineering to total quality management
pp. 345-358(14)
Authors: González-Benito, J; Martinez-Lorente, A.R.; Dale, B.G.

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