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Publisher: Emerald Group Publishing Limited

Volume 5, Number 1, 1999

Business process management - lessons from European business
pp. 10-35(26)
Authors: Pritchard, Jean-Philip; Armistead, Colin

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Business process re-engineering in the public sector
pp. 33-52(20)
Authors: McAdam, Rodney; Donaghy, John

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Mapping customers' service experience for operations improvement
pp. 50-64(15)
Authors: Tseng, Mitchell M; Qinhai, Ma; Su, Chuan-Jun

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Critical review of existing BPR methodologies
pp. 65-86(22)
Authors: Valiris, George; Glykas, Michalis

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BPR implementation process: an analysis of key success and failure factors
pp. 87-112(26)
Authors: Mashari, Majed Al-; Zairi, Mohamed

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