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Publisher: Emerald Group Publishing Limited

Volume 3, Number 3, 1997

Re-engineering caused by ISO 9000 certification
pp. 192-204(13)
Authors: Hvam, Lars; Nielsen, Anders Paarup; Bjarnø, Ole-Christian

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A comparison of international quality standards: divergence and agreement
pp. 205-217(13)
Authors: Guerrero-Cusumano, José-Luis; Selen, Willem J

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The value of creativity in business process re-engineering
pp. 218-231(14)
Author: Paper, David

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Designing a re-engineering proof process architecture
pp. 232-247(16)
Author: Ould, Martyn A

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A benchmarking tool for change management
pp. 248-255(8)
Authors: Clarke, Angela; Manton, Stan

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