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Home / Business Process Management Journal, Volume 3, Number 1

Publisher: Emerald Group Publishing Limited

Volume 3, Number 1, 1997

Business process re-engineering/information system development to improve customer service quality
pp. 9-16(8)
Authors: Murray, Mary Ann; Lynn, Marc P

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Goal-based business process models: creation and evaluation
pp. 17-38(22)
Authors: Kueng, Peter; Kawalek, Peter

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Business process re-engineering: evocation, elucidation and exploration
pp. 39-63(25)
Authors: Choi, Chung For; Chan, Stephen L

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Business process management: a boundaryless approach to modern competitiveness
pp. 64-80(17)
Author: Zairi, Mohamed

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What killed BPR? Some evidence from the literature
pp. 81-107(27)
Authors: Deakins, Eric; Makgill, Hugh H

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