Business Process Management Journal

Ideas on motivating people, addressing complaints and training (IMPACT): an application of benchmarking: Learning best practice from Hewlett‐Packard
pp. 7-25(19)
Authors: Prior-Smith, Karen; Perrin, Mary

ISO 9000 in the Low Countries: reaching for new heights?
pp. 26-47(22)
Authors: Devos, Johan F; Guerrero-Cusumano, José L; Selen, Willem J

A "patient focus review" of surgical services: Business process re‐engineering in health care
pp. 48-62(15)
Authors: Francis, Stuart D; Alley, Patrick G

An integrated business improvement methodology to refocus business improvement efforts
pp. 63-71(9)
Author: McAdam, Rodney