Methodology applied for maintenance technical audit in urban transport fleets

Purpose ‐ The purpose of this paper is to develop a methodology for audit maintenance strategies and processes focused in urban transport fleets. Design/methodology/approach ‐ In response to this purpose, the main objective is to identify the strengths and the weaknesses of the maintenance system in order to establish actions that minimize the weaknesses and maximise the strengths. To audit properly, a well-structured methodology is required, in which analyses will be performed, from general to more specific plans and procedures. Findings ‐ It was found that the evaluation of other related aspects is also necessary. Aspects such as: facilities, personnel, computerised information systems and the accurate management of the information derived from the proper maintenance activities. Practical implications ‐ Using the methodology described in this paper will make it easier for the company to evaluate real maintenance performance and possible improvements. Originality/value ‐ By using this methodology, a detailed situation of the fleet's maintenance is illustrated, and consequently different operations can be taken into account to achieve the established improvement objectives