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Employee satisfaction in higher education: the case of academic and administrative staff in Turkey

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Abstract:

The main purpose of this research is to explore the differences in satisfaction dimensions between the academic and administrative employees in higher education institutions in a developing country, Turkey. In this research, a state university in Istanbul was selected as the case. A total of 291 academic and administrative employees of the institution participated in the research conducted using the method whereby participants answered an original questionnaire. According to the results of the research, it has been found out that there are certain differences in factors such as "colleague relations satisfaction", "colleague competition level satisfaction", "other work group satisfaction", "professional satisfaction", "work environment satisfaction", and "salary satisfaction" with respect to the satisfaction of academic and administrative employees.

Keywords: Employees; Higher education; Job satisfaction; Turkey

Document Type: Research Article

DOI: https://doi.org/10.1108/13620430310505304

Publication date: 2003-12-01

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