Business process outsourcing: a new test of management competence

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Abstract:

Discusses the need for effective business process outsourcing, and starts by identifying core and non-core activities. Common tasks of outsourcing are identified and each task is examined, in turn, to identify the management competences required. Presents a framework of technical and behavioural competences and puts forward an effective action-learning approach for use by management development specialists. One role is examined to demonstrate a manager's outsourced responsibilities, and the competences required to manage them.

Keywords: Competences; Management; Marketing; Outsourcing; Technology

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/13620439810214367

Publication date: April 1, 1998

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