Skip to main content

Business process outsourcing: a new test of management competence

Buy Article:

$54.08 plus tax (Refund Policy)


Discusses the need for effective business process outsourcing, and starts by identifying core and non-core activities. Common tasks of outsourcing are identified and each task is examined, in turn, to identify the management competences required. Presents a framework of technical and behavioural competences and puts forward an effective action-learning approach for use by management development specialists. One role is examined to demonstrate a manager's outsourced responsibilities, and the competences required to manage them.

Keywords: Competences; Management; Marketing; Outsourcing; Technology

Document Type: Research Article


Publication date: 1998-04-01

More about this publication?
  • Access Key
  • Free ContentFree content
  • Partial Free ContentPartial Free content
  • New ContentNew content
  • Open Access ContentOpen access content
  • Partial Open Access ContentPartial Open access content
  • Subscribed ContentSubscribed content
  • Partial Subscribed ContentPartial Subscribed content
  • Free Trial ContentFree trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more