Business process outsourcing: a new test of management competence
Discusses the need for effective business process outsourcing, and starts by identifying core and non-core activities. Common tasks of outsourcing are identified and each task is examined, in turn, to identify the management competences required. Presents a framework of technical and behavioural competences and puts forward an effective action-learning approach for use by management development specialists. One role is examined to demonstrate a manager's outsourced responsibilities, and the competences required to manage them.