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Business process outsourcing: a new test of management competence

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Discusses the need for effective business process outsourcing, and starts by identifying core and non-core activities. Common tasks of outsourcing are identified and each task is examined, in turn, to identify the management competences required. Presents a framework of technical and behavioural competences and puts forward an effective action-learning approach for use by management development specialists. One role is examined to demonstrate a manager's outsourced responsibilities, and the competences required to manage them.
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Keywords: Competences; Management; Marketing; Outsourcing; Technology

Document Type: Research Article

Publication date: 1998-04-01

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