Abstract:

Describes an action learning programme implemented at Pilkington UK to train supervisors in new and more complex aspects of their jobs. Moving away from a purely technical focus, the role had become much more proactive and focused on productivity improvement. Small groups of from four to eight supervisors completed a six-month training programme during which they completed a process improvement project within their work area. Reports the outcomes which showed high satisfaction with the training, very high attainment of National Vocational Qualifications and the contribution of at least ú1.5 million to the business.

Keywords: Action learning; BPR; Manufacturing; Process efficiency; Supervisory training

Document Type: Research article

DOI: 10.1108/13620439710178602