Managing organizational change: what you don't know might hurt you

Managers and executives need to have a better framework for thinking about and understanding organizational change. Presents a summary of research, based on data from 1,840 managers and executives worldwide on the Managing Change Questionnaire (MCQ), regarding participants' understanding of important issues inherent in change management. Overall, the average score on the 25-item MCQ was 71.2 per cent, i.e. roughly a grade of "C" in the subject of change management. Presents additional findings with respect to formal education, age and length of service, nationality, job function, industry, gender and level of management.