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Publisher: Emerald Group Publishing Limited

Volume 19, Number 6, 2012

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Benchmarking the use of tools and techniques in the Six Sigma programme based on a survey conducted in a developing country
pp. 690-708(19)
Authors: Miguel, Paulo Augusto Cauchick; Satolo, Eduardo; Andrietta, João Marcos; Calarge, Felipe Araújo

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Improving the service quality of ocean container carriers: an Indian case study
pp. 709-729(21)
Authors: Kannan, Vanumamalai; Bose, S.K.; Kannan, N.G.

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TQM implementation: a case of a mining company in Ghana
pp. 743-759(17)
Authors: Boateng-Okrah, Ernest; Fening, Fred Appiah

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Twenty-first century benchmarking: searching for the next generation
pp. 760-780(21)
Authors: Evans, Mai T. Pham; Tisak, Daniel J.; Williamson, Douglas F.

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