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Publisher: Emerald Group Publishing Limited

Volume 19, Number 2, 2012

The impact of company learning and growth capabilities on the customer-related performance
pp. 137-158(22)
Authors: Islam, Majidul; Yang, Yi-Feng; Mia, Lokman

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ISO/IEC 15504 measurement applied to COBIT process maturity
pp. 159-176(18)
Authors: Walker, Alastair; McBride, Tom; Basson, Gerhard; Oakley, Robert

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TQM dimensions and their interrelationships in ISO certified engineering institutes of India
pp. 177-192(16)
Authors: Burli, Shivakumar; Bagodi, Virupaxi; Kotturshettar, Basavaraj

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Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis
pp. 219-238(20)
Authors: Nigam, Vineeta; Thakur, Tripta; Sethi, V.K.; Singh, R.P.

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Benchmarking overhead in education: a theoretical and empirical approach
pp. 239-254(16)
Authors: Blank, Jos L.T.; Hulst, Bart L. van; Koot, Patrick M.; Aa, Ruud van der

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Overcoming benchmarking reluctance: a literature review
pp. 255-276(22)
Authors: Williams, John; Brown, Cheryl; Springer, Anita

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