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Publisher: Emerald Group Publishing Limited

Volume 17, Number 6, 2010

Assessing the impact of web-based electronic commerce use on the organizational benefits of a firm: An empirical study
pp. 773-790(18)
Authors: Mora-Monge, Carlo A.; Azadegan, Arash; Gonzalez, Marvin E.

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Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants
pp. 807-841(35)
Authors: Padma, Panchapakesan; Rajendran, Chandrasekharan; Lokachari, Prakash Sai

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Key performance indicators in the Kenyan hospitality industry: a managerial perspective
pp. 858-875(18)
Authors: Wadongo, Billy; Odhuno, Edwin; Kambona, Oscar; Othuon, Lucas

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An optimisational model of benchmarking
pp. 876-888(13)
Authors: Mehregan, Mohammad Reza; Nayeri, Mahmoud Dehghan; Ghezavati, Vahid Reza

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