Measuring and benchmarking the performance of coffee stores for retail operations
Purpose ‐ The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach ‐ Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using internal annual reports. Findings ‐ Major findings are that the inefficient stores need to improve occupancy related expenses and revenues from non-coffee items. In addition, the coffee stores locate in an affluent residential area outperform the stores in the business district. Research limitations/implications ‐ The limitation of this paper is in the use of financial data. To overcome this issue, non-financial data should be included. Originality/value ‐ The contributions of this paper are twofold: providing a framework for performance measures within a benchmarking perspective and evaluating the comparative efficiency of coffee stores using internal data, which is not accessible to the general public.