If you are experiencing problems downloading PDF or HTML fulltext, our helpdesk recommend clearing your browser cache and trying again. If you need help in clearing your cache, please click here . Still need help? Email help@ingentaconnect.com

Measuring and benchmarking the performance of coffee stores for retail operations

$60.93 plus tax (Refund Policy)

Buy Article:


Purpose ‐ The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach ‐ Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using internal annual reports. Findings ‐ Major findings are that the inefficient stores need to improve occupancy related expenses and revenues from non-coffee items. In addition, the coffee stores locate in an affluent residential area outperform the stores in the business district. Research limitations/implications ‐ The limitation of this paper is in the use of financial data. To overcome this issue, non-financial data should be included. Originality/value ‐ The contributions of this paper are twofold: providing a framework for performance measures within a benchmarking perspective and evaluating the comparative efficiency of coffee stores using internal data, which is not accessible to the general public.

Keywords: Benchmarking; Coffee; Data analysis; Performance measures; Retailing

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/14635770911000088

Publication date: October 23, 2009

Related content

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more