Publisher: Emerald Group Publishing Limited

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Volume 16, Number 3, 2009

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Residents' involvement in tourism and their perceptions of tourism impacts
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A new advertising effectiveness model for corporate advertising web sites: A relationship marketing approach
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Product variety: an auto industry analysis and a benchmarking study
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Benchmarking in service marketing ‐ a longitudinal analysis of the customer
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Benchmarking Russian and Finnish food industry supply chains
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