@article {Padma:2009:1463-5771:157,
author = "Padma, Panchapakesan and Rajendran, Chandrasekharan and Sai, L. Prakash",
title = "A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants",
journal = "Benchmarking: An International Journal",
volume = "16",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-5771",
publication date ="2009-04-10T00:00:00",
pages = "157-191",
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@article {Tavana:2009:1463-5771:192,
author = "Tavana, Madjid and Bourgeois, Brian S. and Sodenkamp, Mariya A.",
title = "Fuzzy multiple criteria base realignment and closure (BRAC) benchmarking system at the Department of Defense",
journal = "Benchmarking: An International Journal",
volume = "16",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-5771",
publication date ="2009-04-10T00:00:00",
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@article {Fawcett:2009:1463-5771:222,
author = "Fawcett, Stanley E. and Wallin, Cynthia and Allred, Chad and Magnan, Gregory",
title = "Supply chain information-sharing: benchmarking a proven path",
journal = "Benchmarking: An International Journal",
volume = "16",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-5771",
publication date ="2009-04-10T00:00:00",
pages = "222-246",
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@article {Åhrén:2009:1463-5771:247,
author = "Åhrén, Thomas and Parida, Aditya",
title = "Maintenance performance indicators (MPIs) for benchmarking the railway infrastructure: A case study",
journal = "Benchmarking: An International Journal",
volume = "16",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-5771",
publication date ="2009-04-10T00:00:00",
pages = "247-258",
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@article {Fink:2009:1463-5771:259,
author = "Fink, Dieter and Nyaga, Casty",
title = "Evaluating web site quality: the value of a multi paradigm approach",
journal = "Benchmarking: An International Journal",
volume = "16",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-5771",
publication date ="2009-04-10T00:00:00",
pages = "259-273",
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@article {Gurumurthy:2009:1463-5771:274,
author = "Gurumurthy, Anand and Kodali, Rambabu",
title = "Application of benchmarking for assessing the lean manufacturing implementation",
journal = "Benchmarking: An International Journal",
volume = "16",
number = "2",
year = "2009",
itemtype = "article",
issn = "1463-5771",
publication date ="2009-04-10T00:00:00",
pages = "274-308",
url = "https://www.ingentaconnect.com/content/mcb/131/2009/00000016/00000002/art00006"
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