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Publisher: Emerald Group Publishing Limited

Volume 16, Number 2, 2009

A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants
pp. 157-191(35)
Authors: Padma, Panchapakesan; Rajendran, Chandrasekharan; Sai, L. Prakash

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Fuzzy multiple criteria base realignment and closure (BRAC) benchmarking system at the Department of Defense
pp. 192-221(30)
Authors: Tavana, Madjid; Bourgeois, Brian S.; Sodenkamp, Mariya A.

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Supply chain information-sharing: benchmarking a proven path
pp. 222-246(25)
Authors: Fawcett, Stanley E.; Wallin, Cynthia; Allred, Chad; Magnan, Gregory

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Evaluating web site quality: the value of a multi paradigm approach
pp. 259-273(15)
Authors: Fink, Dieter; Nyaga, Casty

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Application of benchmarking for assessing the lean manufacturing implementation
pp. 274-308(35)
Authors: Gurumurthy, Anand; Kodali, Rambabu

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