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Publisher: Emerald Group Publishing Limited

Volume 15, Number 5, 2008

Strategy development by SMEs for competitiveness: a review
pp. 525-547(23)
Authors: Singh, Rajesh K.; Garg, Suresh K.; Deshmukh, S.G.

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Performance benchmarking in gas distribution industry
pp. 548-559(12)
Author: Goncharuk, Anatoliy G.

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Patient-perceived dimensions of total quality service in healthcare
pp. 560-583(24)
Authors: Duggirala, Mayuri; Rajendran, Chandrasekharan; Anantharaman, R.N.

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Benchmarking telecommunication service in India: An application of data envelopment analysis
pp. 584-598(15)
Authors: Debnath, Roma Mitra; Shankar, Ravi

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A performance benchmarking study of Indian Railway zones
pp. 599-617(19)
Authors: George, Sajeev Abraham; Rangaraj, Narayan

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An approach to improving logistical performance with cross-unit benchmarking
pp. 618-629(12)
Authors: Niemi, Petri; Huiskonen, Janne

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Using the ANP approach in selecting and benchmarking ERP systems
pp. 630-649(20)
Author: Perçin, Selçuk

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