ISSN 1463-5771 (Print)
Publisher: Emerald Group Publishing Limited
Strategy development by SMEs for competitiveness: a review
Singh, Rajesh K.; Garg, Suresh K.; Deshmukh, S.G.
Performance benchmarking in gas distribution industry
Goncharuk, Anatoliy G.
Patient-perceived dimensions of total quality service in healthcare
Duggirala, Mayuri; Rajendran, Chandrasekharan; Anantharaman, R.N.
Benchmarking telecommunication service in India: An application of data envelopment analysis
Debnath, Roma Mitra; Shankar, Ravi
A performance benchmarking study of Indian Railway zones
George, Sajeev Abraham; Rangaraj, Narayan
An approach to improving logistical performance with cross-unit benchmarking
Niemi, Petri; Huiskonen, Janne
Using the ANP approach in selecting and benchmarking ERP systems