Authors: Saunders, Max; Mann, Robin; Smith, Robin

Source: Benchmarking: An International Journal, Volume 14, Number 5, 2007 , pp. 609-623(15)

Publisher: Emerald Group Publishing Limited

Abstract:

<B>Purpose</B> - The purpose of this paper is to describe how managers from a network of organisations formed and operated as a team to work on a benchmarking project. The project had the dual purpose of enabling learning for the participants, and identifying leading practices in strategy deployment. <B>Design/methodology/approach</B> - The participants were managers with responsibility for strategy deployment. Data were collected from case studies of seven diverse New Zealand organisations that were undertaking performance improvement using the Baldrige performance excellence model. The unit of analysis for the case studies was a strategic initiative that the organisation had deployed. Secondary sources were also used to identify leading deployment practices. <B>Findings</B> - Despite the different sectors, sizes, and cultures of the participating organisations their strategy deployment issues were similar and the managers were able to share experiences and cooperate effectively. Over 50 leading deployment practices were identified. Seven dimensions of strategy deployment were determined. A framework for strategy deployment was developed. <B>Research limitations/implications</B> - The framework aids the analysis and classification of strategy deployment practices. Future research using longitudinal studies could evaluate the effectiveness of leading strategy deployment practices and identify circumstances that lead to the success or failure of strategy implementation. <B>Practical implications</B> - The framework highlights the management skills required for effective strategy deployment. It is applicable to a wide range of organisations. <B>Originality/value</B> - The paper provides and example of network benchmarking and how it was managed. This will be of interest to organisations that are part of an existing network, or that wish to create a similar network. No benchmarking studies of strategy deployment were found in the literature.

Keywords: Benchmarking; Learning; Management strategy; Networking; Quality

Document Type: Research article

DOI: http://dx.doi.org/10.1108/14635770710819281

Publication date: 2007-09-04

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