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Publisher: Emerald Group Publishing Limited

Volume 13, Number 4, 2006

A benchmarking implementation framework for automotive manufacturing SMEs
pp. 396-430(35)
Authors: Deros, Baba Md; Yusof, Sha'ri Mohd; Salleh, Azhari Md

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The use of multi-attribute utility theory to determine the overall best-in-class performer in a benchmarking study
pp. 431-446(16)
Authors: Collins, Terry R.; Rossetti, Manuel D.; Nachtmann, Heather L.; Oldham, James R.

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Role of human factors in TQM: a graph theoretic approach
pp. 447-468(22)
Authors: Grover, Sandeep; Agrawal, V.P.; Khan, I.A.

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An empirically validated quality management measurement instrument
pp. 493-522(30)
Authors: Singh, Prakash J.; Smith, Alan

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A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development
pp. 523-541(19)
Authors: Franceschini, F.; Galetto, M.; Cecconi, P.

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