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Publisher: Emerald Group Publishing Limited

Volume 13, Number 3, 2006

Identifying and studying "best-performing" services: An application of DEA to long-term care
pp. 232-251(20)
Authors: Duffy, Jo Ann M.; Fitzsimmons, James A.; Jain, Nikhil

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The internal performance measures of bank lending: a value-added approach
pp. 272-289(18)
Authors: Wei-Shong, Lin Peter; Kuo-Chung, Mei Albert

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Integrating quality function deployment and benchmarking to achieve greater profitability
pp. 290-310(21)
Authors: Kumar, Ashok; Antony, Jiju; Dhakar, Tej S.

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A framework for information services: benchmarking for countries and companies
pp. 311-323(13)
Authors: Prasad, Sameer; Tata, Jasmine

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Understanding the challenges of implementing best practices in hospitality and tourism SMEs
pp. 337-354(18)
Authors: Hwang, Li-Jen Jessica; Lockwood, Andrew

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Success factors for achieving high service revenues in manufacturing companies
pp. 374-386(13)
Authors: Gebauer, Heiko; Friedli, Thomas; Fleisch, Elgar

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