ISSN 1463-5771 (Print)
Publisher: Emerald Group Publishing Limited
Identifying and studying "best-performing" services: An application of DEA to long-term care
Duffy, Jo Ann M.; Fitzsimmons, James A.; Jain, Nikhil
Profitability in professional sports and benchmarking: the case of NBA franchises
Nourayi, Mahmoud M.
The internal performance measures of bank lending: a value-added approach
Wei-Shong, Lin Peter; Kuo-Chung, Mei Albert
Integrating quality function deployment and benchmarking to achieve greater profitability
Kumar, Ashok; Antony, Jiju; Dhakar, Tej S.
A framework for information services: benchmarking for countries and companies
Prasad, Sameer; Tata, Jasmine
Laboratory service evaluation: laboratory product model and the supply chain
Rynja, G.M.; Moy, D.C.
Understanding the challenges of implementing best practices in hospitality and tourism SMEs
Hwang, Li-Jen Jessica; Lockwood, Andrew
Benchmarking customer service on the internet: best practices from family businesses
Levenburg, Nancy M.
Success factors for achieving high service revenues in manufacturing companies
Gebauer, Heiko; Friedli, Thomas; Fleisch, Elgar