@article {Dattakumar:2003:1463-5771:176,
	author = "Dattakumar, R. and Jagadeesh, R.",
	title = "A review of literature on benchmarking",
	journal = "Benchmarking: An International Journal",
	volume = "10",
	number = "3",
	year = "2003",
	pages = "176-209",
	url = "http://www.ingentaconnect.com/content/mcb/131/2003/00000010/00000003/art00001",
	doi = "doi:10.1108/14635770310477744"
}

@article {Kyro:2003:1463-5771:210,
	author = "Kyro, Paula",
	title = "Revising the concept and forms of benchmarking",
	journal = "Benchmarking: An International Journal",
	volume = "10",
	number = "3",
	year = "2003",
	pages = "210-225",
	url = "http://www.ingentaconnect.com/content/mcb/131/2003/00000010/00000003/art00002",
	doi = "doi:10.1108/14635770310477753"
}

@article {Rickards:2003:1463-5771:226,
	author = "Rickards, Robert C.",
	title = "Setting benchmarks and evaluating balanced scorecards with data envelopment analysis",
	journal = "Benchmarking: An International Journal",
	volume = "10",
	number = "3",
	year = "2003",
	pages = "226-245",
	url = "http://www.ingentaconnect.com/content/mcb/131/2003/00000010/00000003/art00003",
	doi = "doi:10.1108/14635770310477762"
}

@article {Franceschini:2003:1463-5771:246,
	author = "Franceschini, F. and Galetto, M. and Pignatelli, A. and Varetto, M.",
	title = "Outsourcing: guidelines for a structured approach",
	journal = "Benchmarking: An International Journal",
	volume = "10",
	number = "3",
	year = "2003",
	pages = "246-260",
	url = "http://www.ingentaconnect.com/content/mcb/131/2003/00000010/00000003/art00004",
	doi = "doi:10.1108/14635770310477771"
}

@article {Magd:2003:1463-5771:261,
	author = "Magd, Hesham and Curry, Adrienne",
	title = "Benchmarking: achieving best value in public-sector organisations",
	journal = "Benchmarking: An International Journal",
	volume = "10",
	number = "3",
	year = "2003",
	pages = "261-286",
	url = "http://www.ingentaconnect.com/content/mcb/131/2003/00000010/00000003/art00005",
	doi = "doi:10.1108/14635770310477780"
}