Skip to main content

Benchmarking: achieving best value in public-sector organisations

Buy Article:

$54.08 plus tax (Refund Policy)

Abstract:

Given the emphasis in today's environment on customer focus, stakeholders' interests, public-sector organisational performance and other methods of assessment are employed to address issues in the new public management and prevailing managerialism in measurement of public-sector organisations around the world. Therefore, many public-sector organisations have been encouraged to implement benchmarking as one way of satisfying the government's requirement that public organisations provide best-value services. In order to achieve best-value services in public-sector organisations, benchmarking is considered to be a vital management tool and benchmarking has been used widely in private-sector organisations. This paper focuses on providing a critical view of benchmarking to provide best-value services to taxpayers and local businesses. The paper emphasises that, in order for benchmarking to be successful in public-sector organisations, it is important to have a full commitment to continuous improvement, an ability to learn from others, and a commitment to implement improvement.

Keywords: Benchmarking; Government agencies; Learning; Public sector; Quality; Value

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/14635770310477780

Publication date: June 1, 2003

mcb/131/2003/00000010/00000003/art00005
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more